Data processing policy

falcani’s personal data processing policy under Colombia’s Law 1581 of 2012, with your rights and how to exercise them.

In 30 seconds

  • You decide

    We process your data only if you authorize it, and that authorization is prior, express and informed. The box never comes ticked and you can withdraw it whenever you want.

  • What you can ask

    To know your data, update it, correct it, ask for the proof of your authorization, learn how we use it, ask us to delete it and complain to the authority.

  • How long we take

    The law gives us 10 business days for an inquiry and 15 for a claim. If we need more, we tell you before the deadline and say why.

  • Where to ask

    The Your data page has a form to ask for access, correction or deletion. You can also write to legal@falcani.com.

What do you want to do?

Pick an action and see who you ask, how and how long it takes.

An action
Who
falcani LLC, the controller.
How
In Your data, pick access, or write to legal@falcani.com. We ask you to confirm that the email is yours.
Deadline
It is an inquiry: 10 business days. If we need more time, we tell you why before the deadline, and the extension is no more than 5 business days.

Go to Your data

Full text

1. Scope

This policy applies to the personal data that falcani LLC ("falcani") processes through this site, under Colombia’s Statutory Law 1581 of 2012, its regulatory decree (Decree 1377 of 2013, now compiled in Decree 1074 of 2015) and any rules that amend them. The privacy policy explains in plain language which data the site touches; this document sets the legal framework.

2. Data controller

  • Company name: falcani LLC.
  • Email for data matters: legal@falcani.com.
  • Address and phone: pending confirmation (see the end of this text).

3. Data we process and purposes

We process the data you give us when you write to us or send a request: name, email address and, depending on the case, the piece you wrote from, the cases you completed and the path you arrived by; in a Your data request, also the detail you write. If you choose to write to us directly on WhatsApp or at solvers@falcani.com, we also process what you write to us in that conversation, for the same purposes. We do not ask for sensitive data or data of minors, and we ask you not to include them in what you write to us.

The purposes are:

  1. To write back to the email you left and to attend to your request.
  2. To confirm by email what you sent and what you authorized.
  3. To keep the proof of your authorization.
  4. To send you falcani news, only if you ticked that box, which is separate and optional.
  5. To protect the forms from automated use and abuse.

4. Authorization

Your authorization is prior, express and informed (article 9 of Law 1581). It is obtained with a box that is unticked when the form opens, separate from the news box. The server keeps the proof of each authorization: the exact text you saw, the version of this policy, the date and the language. If the purpose or the text changes, the version changes and we ask you for a new authorization. Withdrawing it is as easy as giving it: use Your data.

5. Your rights as a data subject

Under article 8 of Law 1581, you can:

  1. Know, update and correct your personal data.
  2. Request the proof of the authorization you gave us.
  3. Be informed, if you ask, of how we have used your data.
  4. File complaints with the Superintendencia de Industria y Comercio for infringements of the law.
  5. Revoke the authorization and request the deletion of your data when the principles, rights and guarantees of the law are not respected.
  6. Access your personal data free of charge.

6. How to exercise your rights

Send your request from the Your data page or by email to legal@falcani.com, saying what you want (access, correction or deletion) and the details that let us find you. To protect you, we may ask you to confirm that the email is yours before handing over or deleting information.

  • Inquiries. We answer them within ten (10) business days of receipt. If that is not possible, we tell you why and give the new date, which will be no more than five (5) business days later.
  • Claims. To correct, update or delete data, or for an alleged breach, the deadline is fifteen (15) business days from receipt of the complete claim. If that is not possible, we tell you why and give the new date, which will be no more than eight (8) business days later.

7. Processors and transfer of data

falcani relies on providers that process data on its behalf: Clientary, ZeptoMail, Cloudflare Turnstile, Vercel and Upstash, and, for the "Let’s solve it together" feature, an artificial intelligence provider. If you choose to write to us on WhatsApp, that conversation is also processed by WhatsApp (by Meta), a channel you choose outside the site. Some of them process data outside Colombia, so there may be an international transfer or transmission of data. Each processing is limited to what is needed to provide the service to falcani. The privacy page lists what each one receives.

8. Security

We apply technical measures to protect the data: encrypted connections, validation on the server, verification against automated programs and a limit on sends. We do not store visitors’ IP addresses on the site: the limit on sends uses an identifier derived with a hash that changes every day.

9. Term

Data is kept for as long as the purposes of this policy require and while you do not revoke your authorization or ask for deletion, unless a rule requires keeping it. This policy applies from the date shown at the top of the page; the version in force is recorded with each authorization.

This text is a draft. Before it is published as final we still need to confirm: the address and phone number of the controller, whether falcani LLC must register databases with the Superintendencia de Industria y Comercio, how long contacts are kept, the countries where each provider processes data, the international transfer clauses and the reach of Law 1581 over visitors from other countries.